Refund & Cancellation Policy

1. Instant Self-Service Cancellation

You may cancel your subscription at any time without needing to speak to a sales representative:

1. Log into your account and navigate to Dashboard > Billing.
2. Click on the Manage Subscription or Cancel Auto-Renew button.
3. Alternatively, use the self-service customer portal link included in your subscription receipt email from our payment processor.

Once canceled, auto-renewal terminates immediately. You will never be billed again, and your API access will remain active until the conclusion of your prepaid billing cycle.

2. Refund Eligibility Requirements

To qualify for a refund under our 7-day guarantee:

• The refund request must be submitted within 7 calendar days of the transaction date.
• You must have encountered technical calculation errors or verified platform downtime that our engineering team was unable to rectify within 48 hours.
• Your account must have consumed less than 15% of your plan's monthly API request allocation:
  • Basic Plan: Fewer than 7,500 requests used.
  • Pro Plan: Fewer than 37,500 requests used.
  • Premium Plan: Fewer than 150,000 requests used.

3. Non-Refundable Scenarios

Refunds cannot be issued under the following circumstances:

• Requests submitted after the 7-day initial guarantee window has expired.
• Accounts that have exceeded the 15% quota usage threshold or downloaded large bulk data sets.
• Accounts suspended or terminated due to violations of our Acceptable Use Policy or rate limit abuse.
• Standard monthly or yearly recurring renewals, unless reported within 48 hours of charge with zero API calls made during that period.

4. How to Submit a Refund Request

To request a refund, follow these simple steps:

Our support team will review and respond to your request within 24–48 business hours. Approved refunds will be processed through the payment provider responsible for the applicable transaction and returned to the original payment method, subject to the provider's processing times.